Last Updated and Effective Date: June 23, 2025
Crown Nursery LLC (“Crown,” “we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. Please note, our privacy practices are subject to applicable laws of the places in which we operate. You will see additional, region-specific terms that only apply to customers located in those geographic regions, or as required by applicable laws.
1. What our Privacy Policy Covers
This Privacy Policy covers Crown’s operations in the United States, and applies to the personal information Crown obtains in various contexts, both online and offline, including when you access or use our websites or any other applications or services that link to this Privacy Policy, communicate with us, or engage with us on social media.
We may provide different or additional privacy notices in connection with certain offerings. We may also provide additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.
Our websites may include links to websites and/or applications operated and maintained by third parties. Please note that we have no control over the privacy practices of websites or applications that we do not own. We encourage you to review the privacy practices of those third parties.
2. What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with us and our services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we may collect:
Basic Identifying Information
Including your full name, alias, postal address, email address, phone number, date of birth, account name, signature, username, social media handle, or other similar identifiers.
Government-Issued Identifiers
Including your driver’s license number or other similar government identifier.
Device Information and Other Unique Identifiers
Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Internet or Other Network Activity
Including browsing or search history and information regarding your interactions with our websites, mobile applications, emails, or advertisements.
Geolocation Data
Including information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.
Payment Information
Including credit or debit card numbers.
Commercial Information
Including services you have purchased and your preferences.
Demographic Data
Including age, gender, race, ethnicity, estimated income, and household information, some of which may include characteristics of protected classifications under U.S. state or federal law.
User Content
Including your communications with us and any other content you provide (such as photographs, images, videos, survey responses, comments, and other content).
Audio and Visual Information
Including photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).
Sensitive Personal Information
Crown only collects sensitive personal information, as defined by applicable privacy laws, for the purposes allowed by law or with your consent. Crown does not collect or process sensitive personal information for the purpose of inferring characteristics about you.
3. How We Collect Your Personal Information
We collect personal information about you from various source. For example, we collect and obtain information:
Directly from You
We collect personal information you provide, such as when you engage our services, register for an account or create a profile, contact us, respond to a survey, apply for a job, or sign up to receive emails, text messages, and/or postal mailings.
Using Online Tracking Technologies and Other Automatic Data Collection Technologies
When you visit our websites, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. For more information, please see “Cookies and Similar Online Tracking Technologies” section below.
Through Offline Technologies
We may record customer service calls and/or maintain a transcript of chats for quality assurance.
From Our Business Partners
We may obtain information from businesses that we have partnered with.
From Social Media Platforms and Networks
If you interact with us on social media or use features such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter/X, Google, YouTube, and Pinterest) in connection with our websites, we may collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
From Other Sources
We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
4. Cookies and Similar Online Tracking Technologies
We and our third-party partners and service providers (such as advertising networks, analytics providers, and social media platforms and networks) use pixels, web beacons, software developer kits, third-party libraries, cookies, and other similar online tracking technologies (collectively, “online tracking technologies”) to gather information when you interact with our websites and email communications. Some online tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We may also permit third parties and service providers to use online tracking technologies on our websites for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.
To the extent these online tracking technologies are deemed to be a “sale” / “sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable U.S. state laws, you can opt-out of these online tracking technologies by submitting a request via Your Privacy Choices, which is available at the bottom of the Crown website. Please note, some features of our websites may not be available to you as a result. You may adjust your Google advertising settings by visiting adssettings.google.com.
5. How We Use Your Personal Information
We collect and use personal information for various purposes, including:
Providing Products and Services:
We use your personal information to provide services, such as processing and fulfilling your orders and/or completing the transactions you request, processing your payments, and providing invoices.
Communicating with You:
We use your personal information to communicate with you, such as responding to and/or following up on your inquiries, requests, issues, or feedback and providing customer support.
Analytics and Research:
We may use personal information to conduct research and analytics, including to improve our website, products, and services based on your feedback and usage patterns; to understand how you interact with our website(s), advertisements, and communications with you; to personalize your experience; to save you time when you visit our website(s); to customize the marketing and advertising that we show you; to provide services; to better understand our customers’ needs; to optimize our content; and to conduct internal research to improve our business operations.
Marketing and Communication:
We may use personal to send you newsletters, promotional offers, and updates about our products and services (only if you have opted in to receive them) or to notify you about changes to our terms or policies.
Security and Legal Compliance:
We may use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; security incidents; and harm to the rights, property or safety of Crown and our users, customers, employees, or others.
We also use personal information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against legal claims.
Core Business Functions:
We use personal information to support core business functions, including to maintain records related to business process management, loss and fraud prevention; to collect amounts owing to us; and to provide and maintain the functionality of our website, including identifying and repairing errors or problems.
6. How We Share Your Information
We do not sell your personal information to third parties; however, in addition to the specific situations discussed elsewhere in this Privacy Policy, such as the “Cookies and Similar Online Tracking Technologies” section above, we may share your information with:
Corporate Affiliates:
We may disclose personal information with our corporate affiliates, including our parent company, sister companies, and subsidiaries. Such corporate affiliates process personal information on our behalf as our service providers, where necessary to provide a service that you have requested or in other circumstances with your consent as permitted or required by law.
Service Providers:
We may disclose certain personal information to trusted third-party companies that perform services on our behalf, such as payment processing, website hosting, email delivery, analytics, and shipping. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
Legal Requirements:
We may disclose personal information to comply with relevant laws and regulations or in response to subpoenas, warrants, court orders, government inquiries, or investigations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
Transfer of Control:
We may disclose personal information with another company in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Other Instances:
We may ask if you would like us to disclose your information with other third parties who are not described elsewhere in this Privacy Policy.
7. Your Choices and Rights
Consistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country, province, or state of residence.
The Right to Opt Out of Cookies and Sale/Sharing Using Online Tracking Technologies
Our use of online tracking technologies may be considered a “sale” / “sharing” under applicable law. Visitors to our website can opt out of being tracked by these third parties by clicking the “Your Privacy Choices” link at the bottom of our website and selecting their preferences.
Your request to opt out of “sale” / “sharing” will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us.
Our website does not currently respond to “Do Not Track” signals.
If you would like us to make the connection between your browser and your account when you send the opt-out of “sale” / “sharing” of your personal information request, and you have not yet opted out of “sale” / “sharing” your personal information, we recommend you submit the Do Not Sell or Share Personal Information form that is in Your Privacy Choices. As stated above, the Your Privacy Choices link is available at the bottom of the Crown website.
You can opt out of targeted advertising by clicking the “Your Privacy Choices” link at the bottom of our website and selecting the appropriate preferences.
Categories of personal information disclosed that may be considered “sale” / “sharing”: Basic Identifying Information, Device Information and Other Unique Identifiers, Internet or Other Network Activity, Geolocation Data, and Commercial Data.
Categories of third parties to whom personal information was disclosed that may be considered “sale”/ “sharing” include advertisers and marketing partners, data analytics providers, and social media networks.
The Right to Limit the Use of Sensitive Personal Information
As mentioned above, Crown only collects sensitive personal information, as defined by applicable privacy laws, for the purposes allowed by law or with your consent. Crown does not collect or process sensitive personal information for the purpose of inferring characteristics about you.
Some of the purposes for the collection and processing of sensitive personal information allowed by law include: to perform the services reasonably expected; to prevent, detect, and investigate security incidents; to resist malicious, deceptive fraudulent, or illegal actions directed at Crown and to prosecute those responsible for those actions; to ensure the physical safety of natural persons; for short-term, transient use; to perform services on behalf of Crown; and to verify or maintain the quality or safety of a product or service provided by Crown.
Therefore, Crown does not offer the right to limit the use of sensitive personal information.
The Right to Access, Correct, and Delete Personal Information
Depending on your state of residence in the United States, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Access and Deletion
You can submit a request to access or delete your personal information, or withdraw consent, by:
Emailing us at sales@crownnurseryllc.com; or
Calling us at (530) 529-6485
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.
Corrections
You can correct information related to your account by:
Emailing us at sales@crownnurseryllc.com; or
Calling (530) 529-6485
You may submit a request for a copy of the information collected about you by following the steps outlined in the “Your Rights” section above. Depending on your state of residence, you may request for a copy of the information up to twice per year per customer.
Responding to Requests
Once you have submitted your request, we will respond within the time frame permitted by the applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.
Appealing Requests
Depending on your state of residence in the United States, you may be able to appeal our decision to your request regarding your personal information. To do so, please contact us in any of the ways listed in the “Communicating With Us” section. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.
Identity Verification
For us to process some requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or email to verify your request. Depending on your request, we will ask for information such as your name, an email address that you have used with Crown, or a phone number you have used with Crown. For certain requests, we may also ask you to provide additional details.
Authorized Agent
Depending on your state of residence in the United States, you may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
If you have been designated as an authorized agent to submit a request on behalf of another customer, you must make the appropriate selection when you submit a Request Form.
Managing Communication Preferences
You can stop receiving promotional emails at any time by:
Clicking on the “unsubscribe” link at the bottom of any promotional email that you receive from us; or
Right to Non-Discrimination
We do not discriminate against customers who exercise any of their rights described in our Privacy Policy.
8. Transmission of Information to Other Countries
Crown is located in the United States.
If you submit personal information to Crown, your personal information may be processed in a foreign country, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage, and processing of your personal information in a country other than your country of residence including, but not necessarily limited to, the United States.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our website is not intended for children under the age of 14, and we do not knowingly collect personal information from children under 14. If we become aware that we have inadvertently received personal information from a child under the age of 14, we will delete such information from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Crown Nursery LLC
11555 Paskenta
Red Bluff, CA 96080
(530) 529-6485
If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by email, telephone , or mail.
13. Additional Information for California Residents
California law requires us to disclose the following additional information with respect to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of the Privacy Policy.
California Shine the Light
Customers who are residents of California may request information concerning the categories of personal information (if any) we disclose to third parties or affiliates for their direct marketing purposes. If you would like more information, please submit a written request to us at this address:
Crown Nursery LLC
11555 Paskenta
Red Bluff, CA 96080
Categories of Personal Information We Collect and Our Purposes for Collection and Use
You can find a list of the categories of personal information that we collect in the “What Personal Information We Collect” section above. For details regarding the sources from which we obtain personal information, please see the “How We Collect Your Personal Information” section above. We collect and use personal information for the business or commercial purposes described in the “How We Use Your Personal Information” section above.
Categories of Personal Information Disclosed and Categories of Recipients
We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:
We disclose Basic Identifying Information with businesses, service providers, and third parties, such as advertising networks, analytics and social media networks.
We disclose Device Information and Other Unique Identifiers with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.
We disclose Internet or Other Network Activity with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.
We disclose Geolocation Data with businesses, service providers, and third parties such as advertising networks, analytics, and social media.
We disclose Payment Information with businesses and service providers who process payments.
We disclose Commercial Information with businesses, service providers, and third parties, such as advertising networks, analytics, and social media networks.
We disclose User Content with businesses and service providers who help administer our programs.
We disclose Audio and Visual Information with businesses and service providers who help administer customer service and fraud or loss prevention services.
We disclose Inferences with businesses and service providers who help administer marketing and personalization.
For more information on how your information is disclosed, please see the “How We Share Your Personal Information” section, which provides more detail on our business partners, service providers and third parties. We may also need to disclose any of the above categories of information pursuant to Legal Process or as a result of a “Transfer of Control” as described in the “How We Share Your Personal Information” section. As stated in the “Your Rights” section above, we typically retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
14. Accessibility
If you have difficulty accessing this policy or need it in an alternative format, please contact us.